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The Permanent Credit (Multi-Select) event will provide the mechanism to quickly credit the customer the full amount of any disputed amounts that fall within the institutions limit of permanent credit. If partial permanent credit for disputed transactions is required see Permanent Credit (Manual).

 

 

The Multi-Dispute checkbox being selected will trigger the special handling of automatically selecting and generating transactions for any disputed transaction amount specified in the Threshold and Threshold Amount fields. By default, use of this event will generate a separate transaction for each selected transaction. The Sum Disputes checkbox can be used to configure the event to generate only a single credit transaction for all selected disputes.

 

The Event Type of Perm Credit needs to be assigned so that the transactions generated will count against the Provisional Credit Deadline date check performed by the software. The event type also provides the merge data field "Case_PermCrDate" for the form letters with the appropriate information.

 

In order to generate the appropriate transactions, the event needs to be connected to the appropriate transaction in the list of transactions that have been configured.

 

Use of this event with the Multi-Dispute checkbox checked will trigger the Multi-Dispute Event dialog. See Sample Events / Permanent Credit for more detail.