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Merchant / Case Report - Complete Case (Report #1070) - Group 20 Merchant Reporting

 

The Merchant / Case Report - Complete Case report is one with the most filter options available. However, due to the variety of options, a configuration can easily be selected that will produce an empty report. The report was original designed to allow for research of disputes for a selected merchant. This can assist the institution in isolating hot-spots of fraud.

 

The Merchant selection will include either "All" merchants or a defined list of one or more merchants that was created with the "ellipse" button.

 

 

This report will list all disputes if at least one of the disputes matched the selection criteria. The example report shown shows three cases, each having only multiple transactions within the filter amount.

 

 

Configuring a custom Merchant List

 

The ellipsis button allows for the creation custom merchant lists.

 

 

"Merchant Selections" - To define a new list, select the drop down and select the Merchant or select the "Add" button to add the Merchant to the Selection Criteria.

 

 

 

 

"Selection Criteria" - Use the "Add" button to type in different possibilities for names of Merchants associated with original choice made.

 

 

To verify that the merchant exists in the list of merchants, select the "Test" button to see a list of merchant that would be selected.

 

 

 

Repeat this step if you would like the reporting to include more than one merchant. Once the selection criteria has been completed, "Save" the list with a description name. This selection will then be available as an option when running any of the Merchant reports as a choice besides "All".