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Back Office

 

1. Zelle Transaction Report

 

Based upon a client request, which will likely apply to all clients implementing the Zelle Case type in the RegE Manager, a new report was added that will allow for the convenient reporting of Zelle transactions to your payment service.

 

One of the requirements of this reporting is that every transaction will be reported only once to the payment service. Therefore, each time the report is run, it will mark any dispute being reported internally as "reported" and will no longer list the dispute if the reporting is run again for the same time frame. This will allow the report to be run repeatedly for a given time frame (full month) on a daily basis and only new disputes will be reported. The disputes included in the report are based upon the Dispute Date falling within the reporting time frame.

 

To provide functionality to report on previously reported disputes for audit purposes, the "Include already reported" flag can be set. This will cause all disputes within the reporting time frame to be reported. The "reported" flag can be selectively reset on a dispute by dispute basis using the improved "Add/Edit transaction" functionality in the case. See below.

 

 

 

 

 

2. Improved Add/Edit Transaction dialog

 

For selected core system interfaces (JHA Silverlake and JHA 20/20), additional transaction information is available from the core and is being made available for edit in the improved Add/Edit Transaction dialog.

 

 

 

For the JHA Silverlake core, the Zelle Transaction ID is part of the additional information available. The "Zelle Reported" checkbox indicated whether or not the transaction has been reported on the above new Zelle Transaction report. This is the place where is can be selective reset for a given transaction to allow it to be reported again.

 

For both JHA Silverlake and JHA 20/20 cores, additional ACH transaction information is available. These fields are only enabled to the ACH case type.

 

 

 

The additional fields are available for auto-fill on the respective dispute affidavits.

 

Branch Module

 

3. Optional enforcement of 16 digit Debit Card Number entry

 

Optional enforcement of the data entry for the full 16 digit Debit Card number entry is now available as a new functionality in the Branch module.