<< Click to Display Table of Contents >> Navigation:  Regulation E Back Office > Regulation E > Cases > Edit Case > Sample Events > Provisional Credit

The Provisional Credit event configured as a multi-dispute event will automatically select any disputed transaction over the configured threshold amount.

 

 

The user can unselect disputes from the selection by unchecking the checkbox. However, disputed transactions not within the parameters cannot be added to the selection.  There is the option for selecting all or none with buttons in the lower left part of the screen.

 

 

Once the selected disputes are accepted, a transaction event for each item will be generated based upon the configured transaction.

 

See Events / Provisional Credit for details on how to configure the event.

 

MESSAGES:

 

A  message was added to the Case Edit screen that will inform the operator quickly if all disputed transactions have been credited. In cases with large number of disputes with mixed provisional and permanent credits, this messages provides for a quick status of the dispute credits.

 

 

If appropriate credits have not yet been applied, the message will show in red with an appropriate verbage.

 

 

If not fully crediting the case was done on purpose, a Partial/No Refund event should be added to the case. If such an event is not added, the case would be shown on the monitor report that checks for missing credits by the Provisional Credit Due Date.

 

 

See Partial Refund in the Reg E Setup section for more details on configuring such an event.