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<< Click to Display Table of Contents >> Dispute Inquiry |
  
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<< Click to Display Table of Contents >> Dispute Inquiry |
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DISPUTE INQUIRY
The Dispute Inquiry option from the branch menu allows the branch to get a report on the status of a dispute case. The branch user may search for the case in several ways:
By Case ID
By Account
By Debit Card No
By Customer Last Name
Matching cases will appear at the top and the case desired can be selected.
Once the case is selected and the Next button clicked, a Case History report for the disputed case is displayed which can be printed. This is only for cases that have been opened by the back office.
