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Merchant Credits (Report #1200) - Group 20 Merchant Reporting

 

The Merchant Credit report will attempt to assist the user in recovering credits provided to the customer that are also being credited by the merchant directly to the customer's DDA account.

 

 

The report will search the Host DDA History file forward from the Credit Check Date provided for matching credit amounts to the dispute amounts of any active case. The search criterion applied will be that the credit amount has to match a disputed transaction amount and the credit date has to be later than the original disputed transaction date.  When running this report, the user needs to use a Beg Credit Check Date  prior to the Dispute Date entered for the case, to determine if the merchant has applied a credit prior to the opening of the case.  With version 2.0.34, the user can include Closed Cases on the report.

 

While this report will not be 100% accurate due to the limited matching criterion, it does provide for a short list of transactions to research to determine if reversal of original credits are appropriate.