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INQUIRY

 

The Dispute Inquiry option from the Branch module main menu allows for obtaining a status report on any dispute case, active or closed. These are the case that are currently being processed or have been completed by the Back Office. The branch user may search for the case in several ways:

                 

By Account

By Debit Card No

By Customer Last Name

 

 

Matching cases will appear at the top and the case desired can be selected.

 

 

 

Once the case is selected and the Next button clicked, a Case History report for the disputed case is displayed which can be printed.